Target markets, positioning & customer behavior: Overview:  For this second assignment pick a health services organization of your choice and conduct an analysis of its target markets how it is positioned in the marketplace and what kind of behaviors its customers exhibit when selecting their services. This includes topics covered in Weeks 3 and 4.  Your research can include your own experiences with the organization experiences of friends or relatives the organization’s website a visit to the organization (if possible) websites of competitors library research on the service category any notes from the overview and readings for Weeks 3 and 4 and any other place you think you can find information to provide depth to your analysis.

After completing your research, prepare your Written Assignment 2 intermediate deliverables (relevant submission folders are in the sub-modules) as directed by the general guidelines for written assignments in the syllabus, project descriptions, by answering each of the following questions in turn:

Name and describe the health service organization. Target Markets, Positioning & Customer Behavior

Describe its primary target market in terms of the segmentation variables presented in the Week 4 Overview. You can use the PRIZM system or describe it yourself.

What kind of behaviors do its patients/clients exhibit when making a decision to use the organization’s services? Might want to refer to the Health Service Model.

What do you think is the organization’s value proposition?  Use the generic value propositions outlined in the Week 4 Overview.

Target Markets, Positioning & Customer Behavior

Describe the organization’s primary competitors.  If possible, prepare a positioning map using two variables important to the patients/clients of the organization.

Based on your competitive analysis, what do you is the organization’s competitive position? Target Markets, Positioning & Customer Behavior

What recommendations would you make for changes to the organization’s target market, services or competitive position and why?

Rising consumerism: Winning the hearts and minds of health care consumers

Hochbam, Kegels, Rosenstock, Health Belief Model, available online at:

Violeta, Rădulescu, Cetină Iuliana, and Barbu Andreea Mihaela. “Improving Quality Strategies In The Health Services Marketing.” Annals Of The University Of Oradea, Economic Science Series 17.4 (2008): 1159-1163. in Course Resources>eReserves Target Markets, Positioning & Customer Behavior

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